Business News

Business News

Fri Feb 16

Customer service staff need to be problem solving not apologising

Written by Jagdip Singh, Professor of Marketing, Case Western Reserve University

The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr, CC BY-SA

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex...

More Articles ...

AWA’s travel survey reveals Australians are ready to start exploring again
Travellers remain optimistic with many still planning holidays for 2020 Anne Wild & Associates (AWA), a leading travel and lifestyle communications agency celebrating 22 years of operations in 2020, today released…
PACKAGING INDUSTRY RIPE FOR DISRUPTION
In the midst of Coronavirus, global market opportunities are presented, with the latest packaging industry innovation, Packform turning a healthy profit in its first year. Amid a global pandemic, smart entrepreneurs…
Now is the time to plan how to fight the next recession
It's one thing to have money, it's another to be able to spend it to best effect.ShutterstockThis is part of a major series called Advancing Australia, in which leading academics…
How important is marketing for a productive business
Marketing is always considered as the heart of your business activities. Unless you do a proper marketing scheme for your business, you cannot create significant brand awareness. This is why…
Trump's nominations for the US Federal Reserve are an odd lot, and an even bet
Historically those nominated to the US Federal Reserve board have had distinguished credentials. Donald Trump favours nominees that agree with him.US Federal Reserve This week US president Donald Trump announced…
Fair Work Ombudsman speaks your language with instant website translation
It is now easier than ever for overseas workers and linguistically diverse communities to find out about their workplace rights and obligations, with the Fair Work Ombudsman’s website now accessible…
Economists back social distancing 34-9 in new Economic Society-Conversation survey
Wes Mountain/The Conversation, CC BY-NDAustralian economists overwhelmingly back social distancing measures that slow the spread of coronavirus over the alternative of easing restrictions and allowing the spread of the disease…
Gender equity. The way things are going, we won't reach true parity until the 22nd century
Things are changing quickly in lower management, but at the very top there remains a hard-to-attack barrier.ShutterstockThe good news this International Women’s Day is that women are now moving through…

Shopify Web Development: Building Custom Online Stores That Drive Growth

As online shopping continues to dominate the retail landscape, businesses are turning to Shopify for reliable, scalable, and user-friendly eCommerce solutions. A well-executed Shopify web ...

Business Daily

"Tackling Tough Cleaning Challenges: Ride-On Sweepers to the Rescue"

The idea of cleanliness extends beyond simple aesthetics in the complex fabric of contemporary life to include health, hygiene, and even environmental well-being. The need for cutting-edge...

Business Daily

Fun Things to Do While Waiting at the Airport

Airports are famously known for having people wait long hours for their departures. Not only are there a bunch of travelers going through flight connections or long layovers, but some pe...

NewsServices.com

Business News

More Articles ...

Business Daily Media Business Development